At FCM99, your privacy is more than a legal obligation — it is a core value we uphold. This document transparently explains how we collect, use, store, and protect the personal information of every member using the FCM99 platform. You have the right to know, and we are fully committed to being honest with you.
Six core pillars of FCM99's commitment to safeguarding the security and privacy of your personal data.
All data transmitted between your device and fcm99 servers is protected with 256-bit SSL encryption. This means your information cannot be intercepted or read by unauthorised parties during transmission.
Your personal information is only accessible by authorised FCM99 staff with a legitimate business need. We use a layered access control system to ensure your data is not circulated internally without valid justification.
FCM99 operates in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We ensure that every aspect of your data processing is carried out in accordance with the legal requirements set by the Malaysian government.
FCM99 will not use your data for any purposes beyond those stated in this Privacy Policy without obtaining your consent first. You always have the right to withdraw your consent at any time.
FCM99 does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you, and we respect the trust you place in us.
As a fcm99 member, you have the right to access, review, amend, and request deletion of your personal information at any time. We make this process straightforward through your account panel or by contacting our support team directly.
Welcome to the fcm99 Privacy Policy page. This document has been carefully prepared to ensure that you, as a fcm99 member, fully understand how our platform handles your personal information — from the moment you register through every gaming session and financial transaction you make.
FCM99 is an online entertainment platform operating under a valid licence and in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We understand that trust is the foundation of the relationship between a platform and its users. As such, we take a transparent, responsible, and proactive approach to everything related to your data privacy.
This Privacy Policy applies to all users accessing the FCM99 website at https://fcm99.vu, the FCM99 mobile app, and any related services offered by FCM99. By using our platform, you consent to the processing of your personal data as described in this document.
FCM99 only collects information that is genuinely necessary to provide you with a safe, responsible, and high-quality service. The following are the categories of data we collect:
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number, gender | Identity verification (KYC), legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications, transaction confirmations, customer support |
| Financial Information | Bank account number, deposit & withdrawal records, transaction history | Payment processing, AML compliance |
| Platform Usage Data | Game history, wagering records, session duration | Service improvements, fraud protection |
| Technical Data | IP address, device type, browser, operating system | Account security, technical analysis |
| Communication Data | Support chat records, emails, feedback | Complaint resolution, service improvements |
Every piece of information you provide to fcm99 is used for clear and legitimate purposes. We do not use your data for unrelated purposes without your consent. Below are the primary ways we use your personal information:
FCM99 operates on a need-to-know basis for all data sharing. We only share your personal information in the following situations, and every instance is protected by strict confidentiality agreements:
FCM99 does not share your personal information with any party other than those stated above. Every third party working with FCM99 is required to sign a data protection agreement and comply with the security standards we set.
FCM99 invests heavily in data security infrastructure to ensure your personal information is always protected. Our security measures include:
FCM99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
The types of cookies we use are as follows:
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the FCM99 platform.
Under Malaysia's PDPA 2010 and FCM99's policies, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you at any time. FCM99 will fulfil this request within 21 working days from the date the request is received.
If you find that any of your personal information in the FCM99 system is inaccurate or outdated, you have the right to request an immediate correction. You can update most information directly through your account panel.
You may request the deletion of your personal data, subject to FCM99's legal obligations to retain certain records for periods required by AML regulations and tax laws.
You have the right to object to the processing of your data for certain purposes, such as direct marketing. Once you object, FCM99 will cease such processing unless there are overriding legal grounds.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider, where technically feasible.
Where the processing of your data is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the validity of any processing carried out prior to that withdrawal.
To exercise any of the above rights, please contact the fcm99 Data Protection team via email at [email protected] or via live chat available 24/7 on our platform.
FCM99 retains your personal information for as long as it is required for the purposes stated in this Privacy Policy, or as required by law. The following are general data retention guidelines we follow:
Upon expiry of the retention period, FCM99 will securely delete or anonymise your data using approved methods to ensure it cannot be recovered or identified.
FCM99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in regulations, industry best practices, or our operations. Any changes made will be reflected in the "Last Updated" date displayed at the top of this document.
For material changes that significantly affect how we use your data, FCM99 will notify you via:
Your continued use of the fcm99 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of the latest version of the fcm99 Privacy Policy.
If you have any questions, concerns, or complaints regarding the fcm99 Privacy Policy or how we handle your personal data, please do not hesitate to reach us through the following channels:
The FCM99 Data Protection Team is available to handle your enquiries in both Malay and English. We are committed to responding to all privacy-related enquiries within 5 working days from the date your enquiry is received.
If you are not satisfied with our response, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia or the relevant regulatory body in your jurisdiction.
Now you know how FCM99 protects your privacy. Join over 500,000 Malaysian members who enjoy safe, fair and entertaining online entertainment at FCM99 every day.
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